Refund & Cancellation Policy

This Refund & Cancellation Policy governs web purchases made directly from Selfcore AI. It supplements our Terms of Service. If there is a conflict, the Terms control, and non-waivable consumer laws in your jurisdiction prevail over both. MeshChat provides immediately available digital services. By purchasing, you acknowledge that access starts right away.

Scope & Principles

• Digital Service, Immediate Access. Access begins upon purchase unless otherwise stated.
• All Sales Final (Default). Except where required by law or expressly stated below, payments are non-refundable and we do not issue credits for partial periods or unused features.
• Auto-Renewal. Auto-renewal and reminder rules are described in our Terms (including advance notices where applicable).
• Time Standard. Unless stated otherwise, all times/dates are UTC.

Cancelling Auto-Renewal

• Cancel Anytime. Cancel from Account > Settings > Subscription > Billing manage (one-click). Cancellation stops future renewals; access continues until the end of the current Billing Period.
• Account Deletion != Cancellation. Deleting an account does not cancel a Subscription.
• Confirmation. We email a cancellation confirmation-retain it for your records.

Refund Eligibility

4.1 Default Rule (Global)

No refunds once access has begun, except where required by law or as a discretionary goodwill exception in Section 4.2.

4.2 Selfcore Goodwill Window (Website Purchases Only)

We may grant a one-time discretionary refund per account (lifetime) if all conditions are met:

• Request Window: You submit within 14 days of the first charge of the current Billing Period.
• Minimal Usage: You used <= 5 prompts in that period.
• No Prior Goodwill Refund: No previous goodwill refund on the account.
• No Policy Violations/Chargebacks: No Terms/AUP violations and no chargeback on the account.

If approved, we cancel the current term and revoke access upon issuing the refund. We may ask you to confirm deletion of Outputs/Downloads where applicable.

Billing Errors

If we determine a duplicate or erroneous charge caused by Selfcore or our processor, we will correct it (refund or credit) irrespective of Section 4.2.

4.3 EEA/UK Statutory Withdrawal (Consumers)

• If you did not request immediate access and did not consent to losing your withdrawal right, you may withdraw within 14 days by contacting support@selfcore.me or via the billing portal.
• If you requested immediate access at checkout and we began performance, you lose the withdrawal right once access starts.
• Where withdrawal applies, we may deduct a pro-rata amount for services already provided.

4.4 Non-Refundable Items (Always)

• Add-ons/Packages tied to a main Subscription - expire with the main plan; not refundable or transferable.
• Credits (consumed or expired) and Digital Resources once accessed/downloaded.
• Promotions, coupons, gift codes, referral rewards, and price differences vs later discounts.
• Service interruptions are addressed via Service Credits (Section 8), not cash refunds.
• Store credits (if issued) are non-cash, non-transferable, and expire after 12 months unless prohibited by law.

4.5 Quality of AI Outputs

Subjective dissatisfaction with quality, uniqueness, or accuracy of AI Outputs is not a basis for a refund or credit unless required by law.

5) How to Request a Refund

1. Use Account > Settings > Subscription > Billing manage or email support@selfcore.me from your account email.
2. Include: order ID, date, plan, reason, and your estimate of current usage (see Section 6).
3. Verification: We may request identity/payment verification and will review usage logs to assess eligibility.

6) Usage Measurement & Accounting

• What counts: each text prompt or API call that triggers a model inference; each image/audio/video generation; retries you initiate that trigger processing; streamed responses based on Credits consumed (tokens/minutes).
• Window: per Billing Period, starting 00:00:00 UTC on the first day of that period.
• Aggregation: counted per account across all devices/browsers.
• Evidence: eligibility is determined by MeshChat based on internal metering/telemetry. Disputed counts are resolved using our logs.

7) Appeals Process (Refund Decisions)

If we deny a refund, you may appeal within 7 days of our decision by replying to the denial notice with additional context. We will re-review and respond.

8) Service Credits & Availability

Service credits may be issued, at our discretion, for material availability issues. Service credits are applied to future invoices and are not cash. They are your sole and exclusive remedy for availability issues.

Exclusions: planned maintenance (announced >= 24h in advance on our status page), force majeure, customer-caused issues, Terms/AUP violations (including rate-limit circumvention), third-party provider outages outside our reasonable control, and problems outside our network edge.

Claim procedure: file within 30 days after the month in question via support@selfcore.me with timestamps and impact description. Eligibility is determined by Selfcore's logs/monitoring.

9) Chargebacks, Non-Payment & Set-Off

• Initiating a chargeback or reversing payment may result in immediate suspension or termination for non-payment.
• We dispute improper chargebacks and provide evidence of authorization and access.
• Where permitted, we may assess a reasonable chargeback/collection fee and recover associated costs.
• On delinquency, we may degrade your account to a free tier or block access until payment is resolved.
• We reserve the right to set-off amounts you owe against amounts we may owe you, to the extent allowed by law.

10) Fraud, Abuse & Policy Misuse

We may deny refunds and close accounts that show fraud, abuse, or refund-gaming. We may also block future purchases, re-enrollment, or promotional eligibility.

11) Taxes, Currency & Fees

• Prices are exclusive of taxes unless stated otherwise. Collected taxes are refundable only where required by law or the tax authority permits.
• Currency conversions, exchange fees, and bank/processor fees are outside our control and not refundable by MeshChat.

12) Third-Party Channels

• Resellers/Partners. If you purchased through a third party, their refund policy applies - contact them directly.
• App stores. MeshChat currently has no iOS/Android apps; app-store refund rules do not apply.

13) Records, Evidence & Privacy

We verify eligibility using internal metering and logs. Standard retention for usage logs is 90 days (see Privacy Policy). We may preserve relevant records longer for dispute resolution, fraud prevention, or legal obligations, consistent with our Privacy Policy.

14) Minors & Unauthorized Purchases

Purchases by minors or unauthorized users are not refundable absent documented fraud or a non-waivable legal right to cancel under local law.

15) Region-Specific Notices

• EEA/UK: Section 4.3 applies (withdrawal right and early-access consent).
• United States: No general statutory refund right for digital services. Our goodwill policy (Section 4.2) is discretionary and may change. Auto-renewal follows applicable state laws and our Terms.
• Australia: Nothing limits non-excludable consumer guarantees; remedies may be limited to re-supply or cost of re-supply where permitted.
• Quebec/Canada: Mandatory consumer protections prevail over this Policy.
• Brazil & Israel (distance sales): We honor mandatory cooling-off/refund rights to the extent required by law.

16) Examples (For Clarity)

• Within 14 days, 3 prompts used: eligible for goodwill review; likely refund if other conditions met.
• Within 14 days, 10 prompts used: not eligible under goodwill threshold; no refund unless required by law.
• Annual plan, 3 months in, minimal usage: no refund; you may cancel to stop renewal; possible service credit at MeshChat's discretion only.
• Outage of 2 hours: typically addressed via service credits, not cash refunds.
• EEA consumer without immediate-access consent, day 10: statutory withdrawal may apply; pro-rata deduction possible.

17) Enterprise Orders & Conflicts

If you purchase under a signed Order Form/MSA, the Order Form/MSA controls in case of conflict with this Policy.

18) Language, Governing Law & Disputes

The controlling language is English. Governing law, dispute resolution, arbitration, class-action waiver, and consumer carve-outs are as set out in the Terms. Nothing here limits non-waivable consumer rights.

19) Changes to This Policy

We may update this Policy. Material changes take effect >= 30 days after notice (in-Service and/or email). Continued use after the effective date constitutes acceptance. If you disagree, cancel before the change takes effect.

20) Contact

Billing & refunds: support@selfcore.me
Support: support@selfcore.me