Selfcore AI

This Privacy Policy explains how Selfcore AI ("Company", "we", "us", "our") collects, uses, stores, and shares information when you use our website and services (the "Service"), available at chat.selfcore.me.

By using the Service, you agree to this Privacy Policy.

Definitions
Scope
Information We Collect
How We Use Information
Legal Bases (GDPR/UK GDPR)
Payments and Subscriptions (Data Handling)
Cookies, Analytics, Error Monitoring, and Advertising
AI Chat and Agent Features
Your Rights and Choices
Data Retention and Deletion
International Transfers
Children's Privacy
Changes to This Policy
Contact Details

1) Definitions

Personal Data: information that identifies or can reasonably be linked to an individual (directly or indirectly).
Processing: any operation performed on data (collecting, storing, using, disclosing, deleting).
Controller: the entity that determines why and how Personal Data is processed (typically us).
Processor: a service provider that processes data on our behalf (payment providers, analytics vendors, error monitoring, infrastructure providers, etc.).
Cookies: small files stored on your device to enable site functions and measure usage.

2) Scope

This Policy applies to:

visitors of our website;
users who take our online tests (including IQ-style tests and other self-discovery / self-development tests);
users who use our AI chat with specialized agents; and
users who make one-time purchases, start a free trial, and/or subscribe (recurring billing).

This Policy does not cover third-party websites/apps you may reach via links from our Service.

3) Information We Collect

3.1 Information you provide

Depending on how the Service is configured, we may collect:

Email address (for access, account features, saving history, restoring access, or support).
Support messages and any information you choose to include.
Account-related data (if accounts are used): user identifier, settings, access status.

3.2 Test and results data

We may process:

Test session data: start/end timestamps, completion status, test type/version, paywall events, and access status.
Result data: scores (or ranges), category breakdowns, summaries, and generated reports.
Answer data: responses to test questions, to the extent needed to compute results, provide history, improve scoring, prevent abuse, or analyze performance (depending on implementation).

3.3 AI Chat data and history (if enabled)

Our AI Chat operates via API. In many cases, your chat messages may be sent directly from your device to a third-party AI provider to generate responses (see Section 8).

If the Service includes chat history and synchronization, we may also process and store:

chat messages you send and AI responses displayed to you, to provide chat history, restore conversations, and enable related features; and
interaction metadata (selected agent, timestamps, usage metrics, system events such as "message sent" or "response received").

3.4 Technical and device data

We may automatically collect:

IP address (often used for security and fraud prevention), device type, browser, OS, language, approximate location (derived from IP), and time zone; and
log data (pages viewed, clicks, referrer URLs), performance metrics, and error/crash logs.

3.5 Cookies and similar technologies

We may use:

strictly necessary cookies (security, session, and payment flow);
analytics cookies (usage measurement and product improvement); and
advertising cookies (only if we run ads/pixels).

4) How We Use Information

We use Personal Data for the following purposes:

4.1 Provide and operate the Service

deliver tests, calculate results, and provide reports;
provide access to paid content/features (result unlock, premium features, AI chat access);
manage accounts and access (if applicable).

4.2 Chat history and Service quality

provide and display chat history (if enabled);
support the functionality of AI agents and chat features;
diagnose issues and improve user experience using aggregated insights.

4.3 Payments, subscriptions, and trials

process one-time purchases;
manage subscription lifecycle (renewals, cancellations, trial status);
handle billing support, disputes, chargebacks, fraud detection, and compliance.

4.4 Security and abuse prevention

protect users and infrastructure;
prevent bots, scraping, and fraud;
enforce our Terms.

4.5 Customer support and communications

respond to support requests;
send service emails (receipts, access links, important notices);
send product updates where permitted by law or with your consent.

4.6 Legal and compliance

tax/accounting obligations;
lawful requests;
protecting our rights and users.

5) Legal Bases (GDPR/UK GDPR)

If you are in the EEA/UK, we process Personal Data under one or more of these legal bases:

Contract: to provide the Service you request (tests, results, access, chat history features).
Legitimate interests: security, fraud prevention, and improving the Service (balanced against your rights).
Legal obligations: tax, accounting, and regulatory requirements.
Consent: for non-essential cookies and certain marketing where required.

6) Payments and Subscriptions (Data Handling)

6.1 Payment providers

Payments are processed by third-party payment providers. Stripe is a primary provider, and we may also enable or test additional payment providers depending on region and experiments (the "Payment Providers").

We do not receive or store full card numbers or CVV. Card details are handled by Payment Providers under their security standards (e.g., PCI-DSS).

6.2 What we receive and store

We may receive and store limited payment-related data, such as:

payment status, amount, currency;
transaction IDs;
tokenized customer/payment method identifiers;
subscription status (active/canceled), renewal dates; and
billing country/region (sometimes for tax purposes).

6.3 One-time purchases, subscriptions, and "one-time + free trial to subscription"

We may offer:

one-time purchases (unlocking a result/report or feature);
auto-renewing subscriptions; and
offers that include a free trial (e.g., 3/7/[other] days) which may convert to a paid auto-renew subscription unless canceled.

Commercial rules (pricing, cancellation, refunds) are described in our Terms; this section covers data handling.

7) Cookies, Analytics, Error Monitoring, and Advertising

7.1 Analytics (Google Analytics)

We use Google Analytics to understand how users interact with the website (e.g., traffic, page views, conversions). Google may process device and usage information in accordance with its policies.

7.2 Error monitoring (Sentry)

We use Sentry to diagnose errors and improve stability. Sentry may receive technical information related to errors (e.g., device/browser details, timestamps, error traces). We aim to minimize the collection of sensitive content in monitoring tools and use masking/filters where feasible.

7.3 Advertising (if used)

If we run ads or retargeting, advertising partners may receive cookie identifiers and event data (e.g., "purchase", "trial started"), subject to your cookie choices and applicable law.

7.4 Managing cookies

You can manage cookies through:

your browser settings; and/or
our cookie banner/settings (if implemented).

Blocking cookies may affect some features.

8) AI Chat and Agent Features

8.1 How AI Chat works

AI Chat may be provided via API, and in many cases your messages may be sent directly from your device to a third-party AI provider to generate a response. That provider may process your requests in accordance with its policies and the configuration of our integration.

8.2 Chat history

If the Service provides chat history or synchronization, we may store copies of messages and responses (or parts of them) in order to:

display chat history;
restore conversations across devices/browsers; and
enable related features (for example, continuing a conversation, saving favorites, or searching within history, if available).

8.3 Do not share sensitive information

AI Chat is not designed for emergencies or high-stakes decisions. Please do not share passwords, financial account details, government IDs, or sensitive personal information. If you choose to provide such information, you do so at your own risk.

8.4 Abuse prevention

We may analyze AI Chat usage (including automated detection) to prevent abuse and enforce our Terms.

9) Your Rights and Choices

Depending on where you live, you may have rights to:

access your data;
correct inaccurate data;
request deletion;
object to certain processing; and
withdraw consent (for consent-based processing).

To exercise your rights, email support@selfcore.me with the subject "Privacy Request". We may need to verify your identity.

If you are in the EEA/UK, you may also have the right to data portability and to lodge a complaint with a supervisory authority.

If applicable, California residents may have rights under CCPA/CPRA to know, delete, correct, and opt out of "sale"/"sharing" of personal information (as defined by law). We do not sell personal information for money.

10) Data Retention and Deletion

We retain data only as long as reasonably necessary for the purposes described in this Policy, including security and legal compliance. For example:

Payment records may be retained as required by law (tax/accounting).
Technical logs and error monitoring data are typically retained for a limited period for debugging and security.
Chat history and test results may be retained to provide Service features (including history/sync), and you may request deletion where applicable, subject to legal requirements and legitimate interests (e.g., fraud prevention).
Deletion may take time due to backups; backup copies may be removed on a delayed schedule.

11) International Transfers

Your data may be processed in countries other than your own. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for international transfers.

12) Children's Privacy

The Service is not intended for individuals under 18. We do not knowingly collect Personal Data from minors. If you believe a minor provided us data, contact us and we will take appropriate steps to delete it.

13) Changes to This Policy

We may update this Policy from time to time. We will post the updated version on our site and update the "Last Updated" date. If changes are material, we may provide additional notice (e.g., via email or a banner).

14) Contact Details

Data Controller: Selfcore AI acts as the data controller for personal data processed via the Service.
Address: Nikou Parttihi 105, Office 1-2, 3070, Limassol, Cyprus.
Email (Support & Privacy): support@selfcore.me

Privacy Policy

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